Cancellation & refunds
العربيةScope
This policy concerns fees actually collected for TRADEMINAL services only. It does not cover trading losses, broker deposits/withdrawals or externally collected fees; contact the collecting provider for those. Preview plans and free registration do not create a refundable payment.
Cancellation and renewal
Review the plan period, whether renewal is automatic, and the cancellation conditions disclosed at purchase. Request renewal cancellation through the channel stated in your order or support. Cancelling renewal is distinct from requesting a refund of an existing charge and does not cancel a brokerage account.
Eligibility and statutory rights
We review duplicate/incorrect charges, failure to provide the agreed service, material defects and any withdrawal/refund rights under applicable law. This policy does not impose an absolute no-refund rule or assume that merely logging in waives statutory rights. Additional discretionary refunds follow the written terms disclosed at purchase.
Request and follow-up
Submit a billing ticket with order reference, payment date, reason and account email. Do not send a full card number, security code or password. After verification, we communicate the decision and basis and, if approved, the refund method and expected timing. Settlement depends on the payment provider.